How to Return an Item
Repair Service Options
We feel pretty confident that you'll not only love your STONE 'N' STRING purchase, but that you'll
wear it immediately, and model it in the mirror. But ... just in case you don't absolutely
LOVE your sparkle, you can send it back to us within 10 days from the shipping date, and we'll be happy
to arrange an exchange or refund. All you need to do is send an email to E-Marketing Department with the subject title "Return & Refund - Order No. #####-##### dtd ##/##/####.
Once you received the response from us for the mail you sent, you'll need to return the less than loved
item in new or unused condition (meaning no scratches, marks or damage, and no alteration or resizing
of the item) with all the original packaging and materials included.
We trust you, but will still need to inspect the item upon receipt-- just to make sure -- before we
issue a refund or exchange. Of course if the item has been resized, altered or damaged, or obviously
used, we won't be able to offer you that refund or exchange and will have to return it to you
(at your expense).
We must receive your returned item(s) within 20 days of the original shipping date. If we receive your
item after 40 days of the date of shipping, we may refuse the return and ship it back to you at your
Also, any 'Free Gifts' we may have sent you with your purchase - we'll need those back too -- if you'd
like a refund for your item. If the product is shipped to us without the Free Gift, then we won't be
able to issue you a refund.
Now let's say you received a damaged item, an item you didn't order or the wrong item, we'll
a. first apologize profusely and then
b. exchange it free of charge, or refund the full cost of the merchandise and shipping charges. Again,
not that we don't trust you, but we'll need to inspect the item upon receipt. If it is indeed an error
or a defective product, your refund or exchange will be on its way shortly. However, if the product is
found to not be defective, shipping fees will apply and/or a partial refund may be issued.
We have a great refund and exchange policy. However, some things we just can't take back:
- Items which have been abused or modified
- Special orders made to customer specifications
- Products modified as per customer requests
Call our E-Marketing Department at +94 77 2981462 to obtain a return authorization number (RAN) and write
it on your return slip. We can't accept any returned merchandise without a RAN number, so be sure to get
one and mark it down. For exchanges, we offer free return shipping. For refunds, shipping is at the
customer's expense (except for defective products).
Please read the information on the back of your original shipping document and enclose it with your
purchase in the original packaging. Re-pack your product with RAN number, original shipping document,
original packaging and - of course - the product you want returned or exchanged. If you don't have
your original shipping document, please provide us with your name, address, phone number and order
number on a separate piece of paper. We really need this information to process your return so don't
forget to include it.
- We inspect all returned items when they arrive.
- Refunds will be in the original form of payment.
- Your refund should arrive within three weeks (usually sooner), after the carrier issues your tracking number.
- Unless applicable, delivery charges are not refunded.
- If you return a partial order, we will refund you for the returned items only.
- For exchanges and returns, if the product is not found to be defective, shipping fees may apply and/or a partial refund may be issued.
If you damage your sparkle in any way after the warranty period, we can repair it for you.
Really. PLUS: we offer very competitive prices.
Here's how it works:
Contact E-Marketing Department (+94 77 2981462) to initiate the return process.
Once we receive your item, we'll appraise the damage to estimate the necessary work and cost of repair.
We'll then contact you with the repair cost.
If you accept the estimated costs, only then will we charge your account and proceed with the repair(s). Shipping and handling costs will be included in your cost estimate.
We cannot give you an estimate for the cost of a repair before we examine your item.