PROCESSING YOUR ORDER
Once we get your order, we take care of it right away so you can get your jewellery ASAP!
All STONE 'N' STRING orders are processed within one to two business days, and then shipped to you immediately.
All shipping fees are in USD.
SHIPPING YOUR ORDER
Items will be delivered to the address specified by you via DHL(international orders), or
Citypak(Sri Lankan orders).
Shipping cost includes shipping and handling, Taxes. Also Shipping Cost are based on
your location and weight of the package. All shipping fees are in USD.
For your security, high value orders may require a signature upon delivery. If you can't be
available to sign for your package, please be sure that an adult who is authorized to sign for
your package will be available at the designated shipping address.
For security reasons, we ship to street addresses only, not to PO Boxes or similar addresses.
You'll receive an email notification the day your order has been shipped with a confirmation of
shipment and a tracking number.
In the event that your order can't be shipped, we'll contact you within 2 business days to let
you know why your shipment has been held up.
TRACKING YOUR ORDER
Of course, you'll want to know when your jewellery is going to arrive on your doorstep, so you can
plan your weekend outfit accordingly. That's why we send out an email notification the day your
order is shipped with a confirmation of shipment and a tracking number. This gives you the ability
to track your order at all times until it reaches you or your recipient's doorstep. Please be advised
that depending on your inbox's security settings, our confirmation e-mail may be received as SPAM.
Check your 'SPAM' or 'Junk' mail inbox periodically. Also, be sure to add firstname.lastname@example.org
to your Email Address Book to ensure that our emails make it into your inbox.
Change your mind? If you want to cancel or change a STONE 'N' STRING order, for any reason, please
contact us and make sure to include your STONE 'N' STRING order number or call +94 77 2981462, as
soon as possible.
We promise we'll try to stop the order from going through, but keep in mind that our order-fulfillment
system is designed to get orders shipped and on their way to our customers as fast and as efficiently
as possible. That means that even if you contact our Customer Service Department immediately after you
change your mind about your order, it might already be in the shipping process. If that happens, we
can't change or cancel an order once its journey to you has begun. So, if your order can't be
cancelled, and you still don't love it after its arrived - just return it to STONE 'N' STRING according
to our 10-day money back return policy. Check the back of your invoice for return policy details.
Note: STONE 'N' STRING reserves the right to cancel any order that appears suspect or fraudulent. All
fraudulent transactions will be reported to proper authorities.