At Stone n String, we take pride in offering high-quality jewelry and ensuring customer satisfaction. To maintain hygiene and quality standards, we have a strict return and exchange policy.
1. Eligibility for Returns & Refunds
- Items must be returned within 7 days of purchase or delivery.
- Products must be unused, unworn, and in their original condition, with all packaging, tags, and certificates intact.
- Earrings are non-returnable and non-exchangeable due to hygiene reasons.
- Custom-made, engraved, or personalized jewelry cannot be returned or refunded.
2. Return & Refund Process
- To initiate a return, contact our support team at [email protected] / +94 77 043 7030 with your order details.
- Once the returned item is received and inspected, refunds will be processed within 1-2 business days via the original payment method.
- Shipping and handling fees are non-refundable, unless the return is due to an error on our part.
3. Exchange Policy
- Defective or damaged items may be exchanged for a replacement.
- Customers must report defects or damages within 24 hours of receiving the product by providing clear images to our support team.
- Approved exchanges will be processed within 7 business days.
- Earrings cannot be exchanged for hygiene and safety reasons.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Earrings (due to hygiene reasons).
- Custom-made, engraved, or personalized jewelry.
- Items that show signs of wear, damage, or alteration.
- Sale or promotional items (all discounted purchases are final).
- Gift cards and store credit.
5. Contact Us
For refund or exchange inquiries, please reach out to:
📧 [email protected] 📞+94 77 043 7030
At Stone n String, we appreciate your understanding and trust in our brand. Our policies are designed to protect both our customers and our commitment to quality.
