Refund & Returns Policy

01 Eligibility for Returns & Refunds

• Items must be returned within 7 days of purchase or delivery.
• Products must be unused, unworn, and in their original condition, with all packaging, tags, and certificates intact.
• Earrings are non-returnable and non-exchangeable due to hygiene reasons.
• Custom-made, engraved, or personalized jewelry cannot be returned or refunded.

02 Return & Refund Process

• To initiate a return, contact our support team at info@stone-n-string.com / +94 77 043 7030 with your order details.
• Once the returned item is received and inspected, refunds will be processed within 1–2 business days via the original payment method.
• Shipping and handling fees are non-refundable, unless the return is due to an error on our part.

03 Exchange Policy

• Defective or damaged items may be exchanged for a replacement.
• Customers must report defects or damages within 24 hours of receiving the product by providing clear images to our support team.
• Approved exchanges will be processed within 7 business days.
• Earrings cannot be exchanged for hygiene and safety reasons.

04 Non-Returnable Items

The following items are not eligible for return or refund:

• Earrings (due to hygiene reasons).
• Custom-made, engraved, or personalized jewelry.
• Items that show signs of wear, damage, or alteration.
• Sale or promotional items (all discounted purchases are final).
• Gift cards and store credit.

05 Contact Us

For refund or exchange inquiries, please reach out to:

"At Stone N String, we appreciate your understanding and trust in our brand. Our policies are designed to protect both our customers and our commitment to quality."