FAST ISLAND-WIDE DELIVERY 40+ YEARS OF CRAFTSMANSHIP AUTHENTIC SRI LANKAN GEMSTONES CALL +94 77 734 8423 FAST ISLAND-WIDE DELIVERY 40+ YEARS OF CRAFTSMANSHIP AUTHENTIC SRI LANKAN GEMSTONES CALL +94 77 734 8423
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Frequently Asked Questions

Quick answers about our jewellery, orders, delivery, returns, and care.

Product & Quality Care & Customisation Orders & Payment Shipping & Delivery Returns & Warranty Contact & Support

Product & Quality

What makes your jewellery unique?
Sri Lankan craftsmanship meets modern design. We select quality metals, natural & lab-created stones, and every piece passes strict quality checks.
Are the gemstones genuine?
Yes. We offer both natural and lab-created stones. Certificates of authenticity are available for high-value items on request.
How do I find my size?
Use the size guide on each product page or visit a Stone N String store for a free measurement before ordering.

Care & Customisation

How should I care for my jewellery?
  • Avoid perfumes, cosmetics, and harsh chemicals.
  • Remove before showering, swimming, or workouts.
  • Store pieces separately in a soft pouch.
  • Wipe gently with a soft cloth after use.
Do you offer gift wrapping?
Yes — orders come in signature Stone N String gift boxes with an optional personalised message.
Can I customise a design?
Yes — engraving and made-to-order options are available on selected designs. Contact our design team for details.

Orders & Payment

How do I place an order?
Shop online, via our mobile app, or in-store. Add items to cart and follow the checkout steps.
What payment methods do you accept?
Credit/debit cards, bank transfers, cash on delivery (Sri Lanka), and selected international gateways.

Shipping & Delivery

Do you ship internationally?
Yes — worldwide via trusted couriers. Rates and timelines vary by destination.
How long will delivery take?
Sri Lanka: 2–5 business days. International: 7–14 business days (plus customs, if any).
How do I track my order?
We'll email/SMS a tracking number after shipping. You can also check status from your account.

Returns & Warranty

What is your return/exchange policy?
Returns/exchanges within 7 days for unworn items in original packaging with proof of purchase. Custom/engraved items are non-returnable unless faulty.
Do your products have a warranty?
Yes — 6-month warranty for manufacturing defects (excludes wear & tear or misuse).
Do you offer repairs?
Yes — professional repair services for Stone N String items. Visit any outlet or contact support.

Contact & Support

How can I contact you?
Phone: +94 77 043 7030 · Email: info@stone-n-string.com · Live Chat (website) · Store Locator (branches nationwide)

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