Stone N String — FAQ

Quick answers about our jewellery, orders, delivery, returns, and care.
What makes your jewellery unique?
Sri Lankan craftsmanship meets modern design. We select quality metals, natural & lab-created stones, and every piece passes strict quality checks.
Are the gemstones genuine?
Yes. We offer both natural and lab-created stones. Certificates of authenticity are available for high‑value items on request.
How do I find my size?
Use the size guide on each product page or visit a Stone N String store for a free measurement before ordering.
How should I care for my jewellery?
  • Avoid perfumes, cosmetics, and harsh chemicals.
  • Remove before showering, swimming, or workouts.
  • Store pieces separately in a soft pouch.
  • Wipe gently with a soft cloth after use.
Do you offer gift wrapping?
Yes—orders come in signature Stone N String gift boxes with an optional personalised message.
Can I customise a design?
Yes—engraving and made‑to‑order options are available on selected designs. Contact our design team for details.
How do I place an order?
Shop online, via our mobile app, or in‑store. Add items to cart and follow checkout steps.
What payment methods do you accept?
Credit/debit cards, bank transfers, cash on delivery (Sri Lanka), and selected international gateways.
Do you ship internationally?
Yes—worldwide via trusted couriers. Rates and timelines vary by destination.
How long will delivery take?
Sri Lanka: 2–5 business days. International: 7–14 business days (plus customs, if any).
What is your return/exchange policy?
Returns/exchanges within 7 days for unworn items in original packaging with proof of purchase. Custom/engraved items are non‑returnable unless faulty.
Do your products have a warranty?
Yes—6‑month warranty for manufacturing defects (excludes wear & tear or misuse).
How do I track my order?
We’ll email/SMS a tracking number after shipping. You can also check status from your account.
Do you offer repairs?
Yes—professional repair services for Stone N String items. Visit any outlet or contact support.
How can I contact you?
Phone: +94 77 043 7030 · Email:  info@stone-n-string.com · Live Chat (website) · Store Locator (branches nationwide)